FAQs

1. What is a renewed device?

A mobile device whose lifecycle has been extended through certified renewal processes and can re-enter consumer markets as affordable high-quality technology.

2. Why do we need a Device Renewal Forum?

To accelerate the renewal of wireless devices by certifying that they meet product quality and performance standards. Other reasons include:

  • Provide a forum to discuss the issues related to device renewal
  • Ensure that only high-quality renewed devices enter the marketplace
    • So they don’t disrupt, degrade or harm the performance of wireless networks (e.g., reduce capacity, preclude roaming, etc.)
  • Encourage the recycling and renewing of wireless devices

3. What is the scope of the Device Recycle Forum?

  • Technologies: GSM/GPRS/EDGE, CDMA2000 1X/EV-DO, WCDMA/HSPA+ and LTE
  • Device Types: Initially mobile handsets; then later other types of devices (e.g., M2M, modems, routers, etc.)

4. What does the Device Renewal Forum do?

The Device Renewal Forum will expand the market for refurbished devices by:

  • Establishing a “gold standard” for testing and certifying renewed devices
    • Specify a minimum level of compliance within the renewal process
    • Establish a rigorous approach to evaluating renewed devices
    • Specify a rigorous set of requirements for self-declaration
    • Publish best practices to ensure data security and privacy is not compromised within renewed devices
  • Publishing common and globally accepted test and certification process
  • Acting as a “certification authority” – authorizing the application of certification (brand) labels on devices (and their packaging) that pass the test and certification process
    • Provide a forum for companies to support the growth of device refurbishment
  • Building awareness of the need to refurbish and certify the proper operation of devices

5. What are the benefits of having a Device Renewal Forum?

There are many benefits for each of the constituents of the Device Renewal Forum, specifically:

  • Developed Market Operators – Corporate citizenship and being assured that only high-quality refurbished devices operate on their networks
  • Emerging Market Operators – Access to an affordable source of high-quality devices and being assured that these devices operate properly on their networks
  • Handset Suppliers – Brand protection from having inferior and improperly operating refurbished devices (with their brand on them) enter the market
  • Device Trade-In Partner – Increased business and the ability to leverage economies of scale.
  • Distributors – Participation in this rapidly growing market segment, which will better serve their diverse customer base worldwide
  • End user customers – Improved customer experience with refurbished devices, as well as provide opportunities for fund raising, charity and earning rewards through incentive programs

6. How will renewed devices be certified?

Through a rigorous physical inspection, test and evaluation process, that includes verifying the cosmetics, features, functions, operability and performance of the device.

7. Which types of devices will be certified?

All types of wireless devices (feature phones, smartphones, modems, etc.) powered by all of the major technologies (e.g., GSM, CDMA2000 1X, EV-DO, WCDMA, LTE).

8. Is certifying devices through self-declaration possible?

Yes, devices can be certified through self-declaration through certified facilities that meet ISO9000/ISO14001 standards using a rigorous multi-step compliance process and quality assurance inspection checklist.

  • Self-declarations must be accompanied with verifiable proof
  • Field spot checks will be conducted, when necessary

9. Who can participate in the Device Renewal Forum?

The Device Renewal Forum is open to interested parties from around the world, as long as they support the organization and the branding effort:

  • Device suppliers
  • Distributors
  • Wireless Service providers
  • Test & certification laboratories
  • Recycling collection organizations
  • Recycling firms
  • Insurance providers
  • Environmental agencies and other organizations
  • Other industry groups

10. Is there a cost to join the Device Renewal Forum?

Yes, there is a membership fee structure.

11. Where is the Device Renewal Forum headquartered?

The Device Renewal Forum is headquartered in Costa Mesa, California.

12. Who are the founding members of the Device Renewal Forum?

  • eRecyclingCorps – eRecyclingCorps (ERC) is the only company partnering with operators to reward consumers with instant in-store credit as an incentive to renew mobile devices for reuse as valuable and affordable wireless technology in consumer markets around the world. ERC aligns all the business interests to drive collection at scale, creating an unbroken value chain that defines an important new global market for renewed mobile technology.
  • Brightstar Corp. – is the world’s largest specialized wireless distributor and a leading provider of diversified services focused on enhancing the performance and profitability of the key participants in the wireless device value chain. The company supports over 80,000 points of sale worldwide with operations in 51 countries and territories and provides a comprehensive range of more than 100 customized services for value-added distribution, supply chain optimization, retail, government and value-added resellers (VARs), and consumer services. Brightstar’s services help customers manage the growing complexity of the wireless device value chain and enable them to increase product availability, expand their channel reach and drive supply chain efficiencies by getting the right products to the right place at the right time for the best value.
  • CDG – The CDMA Development Group is a trade association formed to foster the worldwide development, implementation and use of CDMA and other complementary wireless solutions. Its member companies include many of the world’s leading service providers and equipment manufacturers. The primary activities of the CDG include development of advanced features and services, evolution of standards, technical education, advocacy, regulatory affairs, global roaming and device availability. Currently, there are more than 500 individuals working within various CDG industry initiatives.
  • Sprint Nextel – offers a comprehensive range of wireless and wireline communications services bringing the freedom of mobility to consumers, businesses and government users. Sprint Nextel served more than 53 million customers at the end of 3Q 2011 and is widely recognized for developing, engineering and deploying innovative technologies, including the first wireless 4G service from a national carrier in the United States; offering industry-leading mobile data services, leading prepaid brands including Virgin Mobile USA, Boost Mobile, and Assurance Wireless; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. The 2011 American Customer Satisfaction Index showed Sprint is the #1 most improved company in customer satisfaction, across all industries, over the last three years. Newsweek ranked Sprint No. 3 in its 2011 Green Rankings, listing it as one of the nation’s greenest companies, the highest of any telecommunications company.
  • ModusLink Global Solutions – The world’s leading technology and consumer brands rely on ModusLink to execute solutions that drive revenue growth, reduce cost and enhance the customer experience across the extended value chain. Our solutions are built on a standard set of supply chain, returns management, e-commerce and customer care processes configured to meet client business objectives. As a premier provider of Levels 1-4 consumer electronics triage, repair and recovery services, we are committed to the goals of the Device Renewal Forum to develop a common and branded certification process for refurbished wireless devices that will ensure product quality and performance in secondary markets.

13. How is the Device Renewal Forum organized?

The Device Renewal Forum will be led by a Steering Committee in which members can participate. The specific activities and work items will be driven by subcommittees. The role of the Steering Committee is to establish the priorities and goals of the Forum, plus review the progress of the following subcommittees:

  • Advocacy
  • Test Specifications
  • Certification and Operations
  • Devices Strategy
  • Regulatory Affairs

14. How do I get in touch with the Device Renewal Forum?

Call: +1-714-708-1351

Email: info@devicerenewalforum.org

Write: 575 Anton Boulevard, Suite 440, Costa Mesa, CA, 92626

15. Does the United States have a national mandate to recycle electronics?

At present, there is no Federal mandate to recycle e-waste. There have been numerous attempts to develop a Federal law. However, to date, there is no consensus on a Federal approach. Earlier this year, President Obama announced a strategy to reduce e-waste flowing from the federal government.

16. Do states in the United States have a mandate to recycle electronics?

Around 25 states have instituted mandatory electronics recovery programs.

17. What is ISO 14001?

An international standard which requires organizations to determine their impact on the environment and then create a plan to control and monitor their impact.

18. What specifically is done to certify renewed devices?

A rigorous physical inspection, test and evaluation process is completed to certify renewed devices, including:

  • Verification of cosmetics, construction, component assembly and materials
  • Verification of documentation
  • Verification of identification (MEID, ESN, etc.)
  • Electrical functioning testing
  • Minimum performance testing (signal functionality, call testing, etc.)
  • Operating System functionality (latest version)
  • Roaming functionality (PRI, PRL, ERI, etc.)
  • Privacy and data removal
  • The proper function of the following:
    • Power
    • Battery
    • Audio (including microphone, headset, key tones, ringtones)
    • Camera (picture, flash, zoom and video)
    • Vibrate
    • Display (including touch screens)
    • Keypad (including QWERTY keyboards, back lighting, etc.)
    • Navigation
    • Connections
    • Memory
    • Accessories

19. What do wireless service providers and device suppliers offer with regards to recycling/renewing?

Most wireless service providers and device suppliers offer recycling services, including:

  • Instant in-store credit toward purchase of new phone or accessories when they receive trade-ins (e.g., Sprint and Verizon)
  • Recycle drop-off bins at their stores
  • Free (pre-paid) return envelopes in stores and online (e.g., AT&T)
  • Gift cards for trade-ins (e.g., Apple)